제1장 서 론 ····························································································· 1 제1절 연구 배경과 목적 ······································································· 1 제2절 연구 내용과 방법 ······································································· 4 제2장 디지털 노동 선행연구 분석 ···························································· 8 제1절 산업구조 변동과 디지털화 ·························································· 8 제2절 디지털화 관련 논의의 불안정성················································ 14 제3절 디지털 기업과 산업의 이해······················································· 19 제4절 소결·························································································· 24 제3장 모빌리티 기업의 생태계······························································· 26 제1절 전통적인 운송 산업 ·································································· 26 제2절 모빌리티 기업의 진화 과정······················································· 37 제3절 모빌리티 기업생태계 및 경영 현황 ··········································· 57 제4절 소결·························································································· 61 제4장 디지털 노동자의 계층화······························································· 63 제1절 핵심부 디지털 노동자 계층······················································· 64 제2절 주변부 디지털 노동자 계층······················································· 80 제3절 경계부 디지털 노동자 계층······················································· 87 제4절 소결·························································································· 98 제5장 디지털 노동자 구직과 구인 현황 ················································ 100 제1절 분석 목적 및 분석 방법 ·························································· 100 제2절 워크넷 구인DB 기반 노동수요 분석 ········································ 103 제3절 워크넷 구직DB 기반 노동공급 분석 ········································ 109 제4절 소결························································································ 113 제6장 디지털 노동자의 노동시장 이행 ·················································· 115 제1절 디지털 노동의 계층화 기제와 현황 ········································· 115 제2절 핵심부 계층: 디지털 개발자 ···················································· 122 제3절 주변부 계층: 디지털 운영자 ···················································· 129 제4절 경계부 계층: 디지털 생산자 ···················································· 136 제5절 소결························································································ 144 제7장 결론 ···························································································· 147

본 연구는 모빌리티 산업에서 주요 기업의 서비스 개시와 전개 과정을 고찰하고, 그 과정에서 나타난 디지털 노동자의 계층화를 질적, 양적으로 실증 분석하였다. 디지털 노동자는 핵심부 계층의 개발자, 주변부 계층의 운영자, 경계부의 생산자로 계층화되어 있으며 노동시장에서 안정성의 수준과 이행 행태에서 차이를 보인다. 디지털 노동자의 계층화 자체는 서비스의 전개 과정에서 기업이 택한 접근과 전략의 필연적 산물이지만, 계층화의 결정적인 기제는 알고리즘의 역할과 관계이다. 기업의 사례 연구를 통해 최종적으로 알고리즘이 노동자와 노동시장에 끼치는 영향을 고려할 때 알고리즘의 통제 능력 규제가 부재한 상태에서 문제 제기를 한다.